Supporting our customers needs through the COVID19 crisis
A top priority in dealing with the COVID-19 crisis was to ensure the health, safety and wellbeing of customers, employees and people visiting our buildings. Dexus took proactive steps at its properties to deliver COVID-safe environments in line with government guidelines, implementing measures to prevent the spread of the pandemic including:
– Increased cleaning in high touch points, including food courts and bathrooms
– Touchless sanitiser stations in office lobbies
– Prominent signage advising physical distancing requirements
– Regulating lift occupancy and people traffic management in lobbies
– Additional cleaning packages for individual tenancies
Despite occupancy numbers being lower than normal during the lockdown period, Dexus continued to deliver high levels of service with buildings kept operational and essential services continuing. This ensured customers had the flexibility to access their offices and buildings were quick to reactivate when customers began their return to the office.
Regular communications ensured customers were kept up to date on the government regulations and operational changes. Customer surveys helped Dexus to understand future building physical occupancy levels and customers’ expectations, and informed strategies for a smooth transition into and out of the lockdown period. During the easing of restrictions, in Sydney, Brisbane and Perth Dexus closely engaged with the Property Council of Australia and Safe Work Australia on developing the guidelines for office buildings and workspaces, including issues such as lifting and end of trip facilities. An independent health expert was engaged to review the processes for end-of-trip facilities, bike storage rooms, lifts and lobbies, food courts and bathrooms to enable them to re-open. The measures undertaken to ensure the safety of building occupants gave customers increased confidence to return to their workplaces safely and with confidence.