Frequently asked questions

Dexus provides responses to frequently asked security holder questions

Who manages Dexus's security registry?

Dexus’s security register is managed by:

Link Market Services Pty Limited
Level 12, 680 George Street,
Sydney NSW 2000

Locked Bag A14, Sydney South NSW 1235

Phone: +61 1800 819 675 (Toll free within Australia)
Fax: +612 9287 0303
dexus@linkmarketservices.com.au 

When accessing information online or phoning Link Market Services, please have your Security Reference Number (SRN) or Holder Identification Number (HIN), as shown on your Issuer Sponsored/CHESS statements, at hand.

What is Dexus’s ticker symbol?

Dexus’s ordinary stapled securities are listed on the ASX under the ticker symbol DXS.

What is a stapled security?

Dexus's stapled security comprises a unit in each of the Dexus Diversified Trust, Dexus Office Trust, Dexus Industrial Trust and Dexus Operations Trust, linked together so that one cannot be transferred or otherwise dealt with without the other. In the case of listed securities, they are jointly quoted on the Australian Securities Exchange (ASX) as Dexus (DXS) "stapled securities".

Do I need to give you my tax file number?

You are not required by law to provide us with your Tax File Number, Australian Business Number (ABN) or Exemption. However, if you do not provide your TFN, ABN or Exemption, withholding tax at the highest marginal rate may be deducted from your distributions. If you have not supplied this information and wish to do so, please contact our Infoline on 1800 819 675 or your sponsoring broker or use our Investor login portal to download the TFN/ABN form to complete.

Where do I find information regarding my Dexus security holding?

In the Investor login portal, you can update your address, bank account details, elect the way we communicate with you, view your security holding and download distribution and tax statements. Dexus provides a significant amount of current and historical information in our Investor Centre.

What is Dexus’s distribution policy?

Dexus’s distribution policy is to pay out distributions in line with free cash flow. Distributions are paid for the six months to December and June each year. Australian and New Zealand security holders receive their distributions by direct credit into a nominated bank account. Other international security holders will receive distributions by cheque.

How often and what distributions has Dexus paid?

Distributions are paid every six months - in August for the six months ended 30 June and in February for the six months ended 31 December.

Can I reinvest my distribution?

There is no Distribution Reinvestment Plan (DRP) facility in operation at present. If and when Dexus reinstates the DRP, security holders will be notified.

What do I do if I have unclaimed distributions?

If you believe you have unpresented cheques or unclaimed distributions, please update your bank account details by using our Investor login portal or contact us - see contact details below.

For monies that have been outstanding for more than seven years, you should contact:

NSW Office of State Revenue 
Phone: 1300 366 016 
Email unclaimedmoney@osr.nsw.gov.au 
or visit their website at www.osr.nsw.gov.au to use their unclaimed monies search facility.

How do I get the distribution information required by non-resident holders or their custodians?

The notice required by non-resident security holders and custodians of non-resident investors for the purposes of section 12-395 of Schedule 1 to the Tax Administration Act 1953 is available in our Distributions and Tax section. This notice is provided approximately five days prior to each payment. 

How is the ex-distribution date and record date for a distribution determined?

The ex-distribution date is set by the Australian Securities Exchange and is directly related to the record date for each distribution period. Refer to our Key dates page for details of distribution record dates. 

How do I complete my annual taxation return for the distributions I receive from Dexus?

At the end of each financial year, we will provide an Attribution Managed Investment Trust Annual Member Statement (previously the Annual Taxation Statement) to security holders who have received a distribution during the financial year.

The statement summarises distributions paid to you during the year and provides information required to complete your tax return. These statements are provided by the end of August each year. If you did not receive your tax statement, please use our Investor login facility to download your statements and/or change your communication election preference.

How do I change my address/bank account details?

You can update your details using our Investor login portal or, alternatively, you can contact us to request a form be sent to you - see contact details below.

How do I change my communication preferences?

We recommend investors receive their communications electronically via email. You can update communication preferences using our Investor login portal or, alternatively, you can contact our us to request forms to be sent to you - see contact details below.

When does Dexus release its annual reports?

Our annual reporting suite is available online by 31 August each year in our Investor Results and Reporting section. 

It provides access to the Annual Report, Combined Financial Statements, Results Presentation, Notice of Meeting (after it has been released), our GRI Index reporting and associated performance data pack.

How do I contact Dexus’s Investor Relations? 

If you have any questions regarding your security holding, please contact us - see details below.

How do I make a complaint?

Any security holder wishing to lodge a complaint should do so in writing and forward it to Dexus Funds Management Limited. Please send your complaint to:

Dispute Resolutions Officer 
Dexus Funds Management Limited 
PO Box R1822 
Royal Exchange NSW 1225 

or email: ir@dexus.com

Dexus Funds Management Limited is a member of the Australian Financial Complaints Authority (AFCA), an independent dispute resolution scheme which may be contacted at: 

Australian Financial Complaints Authority 
GPO Box 3 
Melbourne VIC 3001 
Phone: +61 1800 931 678 (free call within Australia) 
Fax: +61 3 9613 6399 
Email: info@afca.org.au
Website: www.afca.org.au

When accessing information online or phoning Link Market Services, please have your Security Reference Number (SRN) or Holder Identification Number (HIN), as shown on your Issuer Sponsored/CHESS statements, at hand.

How do I buy or sell Dexus securities?

Dexus securities are listed on the Australian Securities Exchange (ASX) and securities can be bought or sold through a stockbroker, bank or financial institution that offers brokerage services. Dexus does not offer brokerage services.

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