Future Enabled Customers and Strong Communities
Building constructive, enduring relationships with our customers, communities and suppliers to create value.
Our capacity to create value depends on how well we support customer success, the strength of local communities and the capabilities of our suppliers
We understand the importance of high-performing workspaces for customer productivity and business success. We focus on maintaining high levels of customer satisfaction by listening to our customers and understanding their needs. Our comprehensive workspace offering provides advanced products and services that enable our customers to succeed today and into the future.
The relationships we build with local communities are critical, as these communities visit our properties and deliver the activity and vibrancy that makes them leading destinations. We support our retail centres to act as community hubs, providing the gathering space essential for community cohesion and wellbeing.
We partner with our suppliers to achieve operational efficiencies, enhance customer amenity and deliver strong sustainability performance. We focus on worker health and safety and assist our suppliers to manage more complex risks in our supply chain.
Adding value for our customers, communities and suppliers -
Office and industrial customer Net Promoter Score
Value of community contribution
Future focus for Future Enabled Customers and Strong Communities
We remain dedicated to delivering an outstanding customer experience, sustaining our community contribution, and engaging with our suppliers. Commitments guiding us into FY22 and beyond include:
- Maintain a Customer Net Promoter Score for the office portfolio at or above +40
- Continue to support our customers' future workspace needs
- Harness technology and innovation to improve customer experience
- Continue to support customer wellbeing by delivering initiatives such as WELL health and safety portfolio certification
- Support the wellbeing of our people and customers through implementing initiatives aligned to corporate partnership with the Black Dog Institute
- Influence the sustainability practices of our people and customers through implementing an engagement program with corporate partner Planet Ark
- Progress Dexus’s reconciliation efforts with First Nations peoples through implementing the Reflect Reconciliation Action Plan
Read more about our Future Enabled Customers and Strong Communities performance
A touchless, frictionless customer experience
Innovation led by the public demand for remote and touchless operations continue to drive the development of new products and solutions for buildings. At Gateway, 1 Macquarie Place, Sydney, Dexus is among the first in Australia, to create a fully integrated touchless experience in an office building.
Leveraging our portfolio to fight hunger
Following a successful partnership with Foodbank in 2019, Dexus employees and customers joined the ﬁght to reduce hunger in Australia for the second consecutive year. Foodbank is Australia’s largest food relief organisation, and we teamed up with Foodbank once again to provide support to those most in need during the 2020 Christmas period. Dexus collaborated with office management teams in New South Wales and Western Australia to set up food donation stations in the lobbies of our office buildings. Online donations were promoted in Queensland and Victoria as physical goods could not be collected in these States because of COVID-19 restrictions.
The initiative was communicated across customer portals as well as Dexus’s internal channels, encouraging both Dexus employees and customers to make online donations or donate non-perishable food and long-life products. Dexus’s Foodbank drive ran for three weeks, raising the equivalent of 2,928 meals for Foodbank to support those impacted by poverty over the festive period.