Material topic disclosures - Future enabled customers

GRI Standard Disclosure Reference                   Remarks/omissions

Tenant attraction and retention

GRI 103: Management Approach 2016

103-1 Explanation of the material topic and its boundary

Material issues - PP p3

Boundaries and Independent Assurance - PP p5

Customers and community DMA - p3

Property portfolio - AR p12

103-2 The management approach and its boundary

Customers and community DMA - p3

Performance - property portfolio - AR p12

Market outlook - AR online

Future enabled customers - PP p20

103-3 Evaluation of the management approach

Customers and community DMA - Evaluation and process improvement - p11

Property portfolio - AR p12

Market outlook - AR online

Future enabled customers - PP p20

GRI 417: Marketing and labelling 2016
417-1 Requirements for product and service information Supplier code of conduct - Sustainable/ethical purchasing and products - p4
417-2 Incidents of non-compliance concerning product and service information and labelling Dexus recorded no incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling, by type of outcomes in FY18.
Sector Disclosure: Construction and Real Estate Sector Disclosures 2016

G4-CRE8 Type and number of sustainability certification, rating and labelling schemes for new construction, management, occupation and redevelopment.

Enriched environment - NABERS - PP p47, 57

Property Synopsis - p8-9

Dexus rates its office and retail buildings and tenancies and displays this information on marketing collateral. Dexus maintained compliance with the Australian Government's Building Energy Efficiency Disclosure (BEED) Act, which requires Dexus and other commercial building owners to disclose the energy efficiency of its building through a Building Energy Efficiency Certificate in the event of marketing the lease and/or sale of a space and/or greater than 1,000 square metres. The provisions of the Act also require the energy efficiency rating (via NABERS ratings) to be displayed in printed, physical and online marketing materials.

At 30 June 2018, of Dexus's managed portfolio comprised 55 office and 8 retail properties were NABERS Energy certified. In addition, 48 office and 7 retail Dexus managed properties were voluntarily NABERS Water certified.

Dexus voluntarily certifies against Green Star an environmental rating tool for commercial design, construction and performance, which evaluates a building’s impact against eight environmental impact categories. Dexus maintained Green Star Performance ratings across 73 office and retail properties.

102-44 Results of surveys measuring customer satisfaction

Future enabled customers - Customer satisfaction - PP p23, 25