Email is a staple of business communication – and for the integrity of your company, you need to get it right.
As fundamental as email is to any organisation, it’s misused surprisingly regularly. There’s also confusion about what’s acceptable and what’s not.
According to Dermot Crowley, Founder and Director of training organisation Adapt Productivity, people are missing a sense of purpose when it comes to emails. And some irritating scenarios can be the result.
“My experience with emails is mainly around their quality and their quantity,” he explains.
“People writing dense, hard-to-digest emails, leaving subject lines blank and burying actions in the body are all examples of poor quality in emails,” Crowley says.
On the other hand, people using Reply All for group emails, or CCing a whole bunch of recipients unnecessarily, are examples of poor quantity.
“I once saw an email sent to 500 staff and a whole Reply All conversation take place over an afternoon,” Crowley reveals. “Such a waste of people’s time.”