Customer Health and Safety

GRI

Description

Disclosure reference

Disclosure comments

External assurance

G4-DMA

Generic Disclosures on Management Approach

Tenants and Customers DMA

 

G4-PR1

Percentage of significant product and service categories for which health and safety impacts are assessed for improvement

Tenants and Customers DMA

Governance DMA

100%. The health and safety of DEXUS's tenants and customers is considered at each stage of the property management life cycle, across all properties..

 

G4-PR2

Total number of incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle, by type of outcomes

DEXUS recorded no incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes in FY16.  

 

Product and Service Labelling

GRI

Description

Disclosure reference

Disclosure comments

External assurance

G4-DMA

Generic Disclosures on Management Approach.

Environment DMA

   

G4-PR3

Type of product and service information required by the organisation's procedures for product and service information and labelling, and percentage of significant product and service categories subject to such information requirements

 DEXUS does not require product information at the level specified in PR3, instead relying on base building ratings as presented in CRE8.  

G4-PR4

Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes

DEXUS recorded no incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling, by type of outcomes in FY16.  

G4-PR5

Results of surveys measuring customer satisfaction

Future Enabled Customers
2016 Performance Pack

Tenants are DEXUS's customers. Tenant surveys were undertaken during FY16, total satisfaction score for office and industrial was 8.0 (out of 10). Survey results are analysed, reported and corrective actions are taken where necessary to improve tenant satisfaction.

 

G4-CRE8

Type and number of sustainability certification, rating and labelling schemes for new construction, management, occupation and redevelopment.

Enriched Environment
2016 Performance Pack
 DEXUS rates its buildings and tenancies and displays this information on marketing collateral, and maintained compliance with the Australian Government's Building Energy Efficiency Disclosure (BEED) Act. This Act came into force in 2010 and requires DEXUS and other commercial building owners to disclose the energy efficiency of its building through a Building Energy Efficiency Certificate in the event of marketing the lease and/or sale of a space and/or building over a minimum 2,000 square metres. The provisions of the Act also require the energy efficiency rating (via NABERS ratings) to be displayed in printed, physical and online marketing materials.