Customer Health and Safety
|
GRI |
Description |
Disclosure reference |
Disclosure comments |
External assurance |
|---|---|---|---|---|
|
G4-DMA |
Generic Disclosures on Management Approach |
|||
|
G4-PR1 |
Percentage of significant product and service categories for which health and safety impacts are assessed for improvement |
100%. The health and safety of Dexus's tenants and customers is considered at each stage of the property management life cycle, across all properties.. |
||
|
G4-PR2 |
Total number of incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle, by type of outcomes |
Dexus recorded no incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes in FY16. |
Product and Service Labelling
|
GRI |
Description |
Disclosure reference |
Disclosure comments |
External assurance |
|---|---|---|---|---|
|
G4-DMA |
Generic Disclosures on Management Approach. |
|||
|
G4-PR3 |
Type of product and service information required by the organisation's procedures for product and service information and labelling, and percentage of significant product and service categories subject to such information requirements |
Dexus does not require product information at the level specified in PR3, instead relying on base building ratings as presented in CRE8. | ||
|
G4-PR4 |
Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes |
Dexus recorded no incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling, by type of outcomes in FY16. | ||
|
G4-PR5 |
Results of surveys measuring customer satisfaction |
Future Enabled Customers |
Tenants are Dexus's customers. Tenant surveys were undertaken during FY16, total satisfaction score for office and industrial was 8.0 (out of 10). Survey results are analysed, reported and corrective actions are taken where necessary to improve tenant satisfaction. |
|
|
G4-CRE8 |
Type and number of sustainability certification, rating and labelling schemes for new construction, management, occupation and redevelopment. |
Enriched Environment 2016 Performance Pack |
Dexus rates its buildings and tenancies and displays this information on marketing collateral, and maintained compliance with the Australian Government's Building Energy Efficiency Disclosure (BEED) Act. This Act came into force in 2010 and requires Dexus and other commercial building owners to disclose the energy efficiency of its building through a Building Energy Efficiency Certificate in the event of marketing the lease and/or sale of a space and/or building over a minimum 2,000 square metres. The provisions of the Act also require the energy efficiency rating (via NABERS ratings) to be displayed in printed, physical and online marketing materials. |