Product Responsibility

Market Leadership, Sustainable Growth, Financial Performance and Capital

Product responsibility

= fully reported

= partially reported

= not reported

SOCIAL: PRODUCT RESPONSIBILITY
Indicator Description Reported Response Reference link

Customer health and safety

PR1 Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. The health and safety of DEXUS's tenants and customers is considered at each stage of the property management life cycle, across all properties.
PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes. DEXUS recorded no incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes in FY14.

Product and service labelling

PR3 Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements. DEXUS does not require product information at the level specified in PR3, instead relying on base building ratings as presented in CRE8.
CRE8 Type and number of sustainability certification, rating and labeling schemes for new construction, management, occupation and redevelopment. NABERS Energy rated buildings: 66; NABERS Water rated buildings: 61; Green Star certified buildings: 8; BEECs: 60 Environmenal performance
PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes. DEXUS recorded no incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling, by type of outcomes in FY14.
PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. Tenants are DEXUS's customers. Tenant surveys were undertaken during FY14, total satisfaction score for office and industrial was 7.7 (out of 10). Survey results are analysed, reported and corrective actions are taken where necessary to improve tenant satisfaction. Tenant/customer performance

Marketing communications

PR6 Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship. To ensure appropriate and accurate and compliant communications, all marketing and communications materials are reviewed and signed off by relevant department heads. DEXUS has in place an online marketing approval database to facilitate this sign-off process, which also acts as an audit trail for all external marketing and communications materials.
PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes. DEXUS recorded no incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes in FY14.

Customer privacy

PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. DEXUS recorded no complaints regarding breaches of customer privacy and losses of customer data in FY14.

Compliance

PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services. DEXUS received no significant fines for non-compliance with products responsibility laws and regulations in FY14.