In line with our sustainability objective of ‘Future enabled customers’ and ‘Leading cities’

We focused on creating a better customer experience through:

  • Reducing the length of our standard office and industrial lease from 75 to 25 pages, making lease negotiations simpler and easier for our customers
  • Launching new partnerships with GoGet car sharing and Divvy parking to provide convenient and flexible alternative transport and parking solutions for our customers 
  • Expanding the state-of-the-art premium meeting, training and conference offer, Dexus Place was launched in Melbourne and Brisbane to connect our customers along the east coast of Australia

Delivering for our customers

  • Prepared our customers for the future, through enabling flexibility, productivity and growth 
  • Achieved a satisfaction with service score of 8.1 out of 10 in the FY16 tenant survey across the Group office portfolio, up from 8.0 in FY15 
  • Achieved a Net Promoter Score of 33 in FY16, up from 28 in FY15, indicating that our office tenants would strongly recommend leasing a DEXUS property to their peers
As at 30 June 2016.