Greater provision of services by commercial landlords is an accepted trend. The hard part may be finding out what their customers (tenants) want.
In today’s hyper-connected world, where a good or a bad review on social media can have an immediate impact on your business, customers have taken their rightful place at the forefront of any industry.
The real estate industry is no exception: the absentee landlord is a thing of the past.
Commercial landlords are reaching out to individual companies, asking the human resources department, what their customers need – even outside normal operating hours.
And requests can reach as far up the service chain as asking for a bike mechanic to be on hand. That’s in addition to the provision of bike racks, of course. But it makes sense: it means an employee can focus on the work at hand, and not have to worry about how to get home if they have a flat tyre or a broken spoke.Equally important is the issue of child care. Again, we are seeing commercial landlords across the industry offering child care services with reputable providers.