Customer Online Portal
DEXUS Connex is our online customer portal which plays an important role in our customer engagement strategy. Connex brings new levels of convenience through hyper-local one-stop-shop member only deals and events. Transactions are made easy such as click and collect meal options, dry cleaning, locker and storage options. Direct concierge access and up to the minute building information including bike storage and fitness classes. Customers receive genuine offers including free coffee and special events.
We undertake bi-annual tenant surveys which provide valuable insights into what’s working and what’s not. Action plans are then developed and deployed to enhance loyalty and the overall customer experience.